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Making a claim


What should I do in the event of a claim?


  • In the event of loss which may give rise to a claim under this insurance,

a) the insured must take all measures under your control to minimise any further loss, and

b) notification of your intent to make a claim must be given as soon as possible in writing to and no later than 7 days after the date of discovery of your loss.

  • You will then be allocated a Claims Service Manager who will assist you throughout the entire claims process.
  • There is NO excess in the event of a claim.
  • Please do not throw away any damaged items until instructed to do so as Insurers may wish to inspect these.

How long will it take to settle my Claim?


This will depend on the type of claim and the value involved:

  • Insurers are entitled to settle your claim based on the cost to replace the entire consignment (whether wholly or in part) or to pay cash compensation
  • Insurers may be able to immediately settle your claim from the initial information you provide therefore the more detailed information provided will speed up the time it takes to settle the claim.
  • Insurers may need to send a Loss Adjuster (at their own expense) to your home to assist you with your claim and to find out more about your claim.
  • Insurers have no desire to delay settlement but can only settle your claim in accordance with the terms and conditions of the policy.
  • All Insure-your-Move claims staff take pride in the service they provide and will do all they can to assist you to resolve any problems you may encounter.