No longer can a removal company 'get away with it' by applying excess removal charges or by damaging or losing your goods and then simply walking away from their responsibility as a bailee for reward.

See www.citizensadvice.org.uk and the many examples they cite as to the application of The Consumer Rights Act 2015 where the service provider, in this case the remover, has failed to satisfactory fulfil their side of the contract agreement you entered into.

Whilst we will continue to adjust and settle your claims in accordance with the Policy conditions this Act allows you to simply seek additional recourse against the remover without prejudicing your rights.