Making a Claim

• You should take any immediate action which you need to protect your household goods and personal effects from further damage.
• You should check the terms and conditions to check you are covered for the loss or damage which has occurred.
• Immediate notice must be given in writing to Insurers representatives by completing the form on our Contact Us page.
• You will then be allocated a Claims Service Manager who will assist you throughout the entire claims process.
• Please do not throw away any damaged items until instructed to do so as Insurers may wish to inspect these.
• Supporting information in respect of any loss or damage must be provided within 30 days after initial notification.
• Please remember there is no deductible applicable if you have used the removal services of a member of the British Association of Removers or the National Guild of Removers otherwise a GBP 2,000 deductible will be applied.

This will depend on the type of claim and the value involved:

• Insurers are entitled to settle your claim based on the cost to repair or replace any article lost or damaged ( whether wholly or in part) or to pay cash compensation
• Insurers may be able to immediately settle your claim from the initial information you provide therefore the more detailed information provided will speed up the time it takes to settle the claim.
• If items are not totally destroyed Insurers may request estimates for repairs.
• Insurers may need to send a Loss Adjuster (at their own expense) to your home to assist you with your claim and to find out more about your claim.
• Insurers have no desire to delay settlement but can only settle your claim in accordance with the terms and conditions of the policy.
• All Insure-your-Move claims staff take pride in the service they provide and will do all they can to assist you to resolve any problems you may encounter.